Frequently Asked Questions
How long will it take for my order to ship?
Domestic
Generally, domestic orders are shipped within 1-2 business days of being placed and take 3 to 5 days to arrive depending on your location. All domestic orders are shipped USPS Ground and you can look at the TRANSIT MAP below to get a general idea of when you should expect your package. If you would like to receive the package sooner, contact CustomerService@LuckieLosers.com for more shipping options.
TRANSIT MAP
International
Generally, international orders are shipped within 1-3 business days to ship. International delivery times will range from 1-2 weeks, depending on your location. If you would like to receive the package sooner, contact CustomerService@LuckieLosers.com for more shipping options.
What is your return policy?
Purchased item(s) that are worn, washed, removed tags, or have been damaged by the customer will be un-returnable. You have within 15 days of purchase to return or exchange your item(s). To do so, please fill out our contact form or email CustomerService@LuckieLosers.com and include why you want to exchange or return. We will then authorize your return or exchange and give you the address to ship your item(s) back to.
How do you recommend washing the t-shirts?
We recommend washing inside-out and in cold water to help preserve the designs and do not iron the actual design. We also recommend hang drying the t-shirts to avoid loss of color.
I made a mistake by ordering the wrong item, what do I do?
Contact us immediately at CustomerService@LuckieLosers.com. If the item(s) have already been shipped, you will have to ship them back to us at your expense and we don't reimburse for shipping.
What forms of payment do you accept?
We accept American Express, MasterCard, Discover, Visa, debit cards or regular account payments all through PayPal.
How safe is it to shop at your store?
Our store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) so you can shop with ease knowing your information is secure.
Do I need a PayPal account to purchase from your store?
No, you are not required to have a PayPal account to make purchases from this store. However, if you already have a PayPal account feel free to use that as well.
The Item I want is out of stock, when will it be restocked?
All of our items are limited and some are very limited. Once they are gone, most likely they will never be made again.
I still have questions, who can I contact?
You can fill out our contact form, or email us at CustomerService@LuckieLosers.com