How long will it take for my order to arrive?
Generally, domestic orders are shipped within 1-2 business days of being placed and take 3 to 5 days to arrive depending on your location. All domestic orders are shipped USPS Ground and you can look at the TRANSIT MAP below to get a general idea of when you should expect your package. If you would like to receive the package sooner, contact info@LuckieLosers.com for more shipping options.
Generally, international orders are shipped within 1-3 business days to ship. International delivery times will range from 1-2 weeks, depending on your location. If you would like to receive the package sooner, contact info@LuckieLosers.com for more shipping options.
What is your return policy?
Purchased item(s) that are worn, washed, removed tags, or have been damaged by the customer will be un-returnable. You have within 15 days of purchase to return or exchange your item(s). To do so, please fill out our contact form or email info@LuckieLosers.com and include why you want to exchange or return. We will then authorize your return or exchange and give you the address to ship your item(s) back to.
How do you recommend washing the t-shirts?
We recommend washing inside-out and in cold water to help preserve the designs and do not iron the actual design. We also recommend hang drying the t-shirts to avoid loss of color.
I made a mistake by ordering the wrong item, what do I do?
Contact us immediately at info@LuckieLosers.com. If the item(s) have already been shipped, you will have to ship them back to us at your expense and we don't reimburse for shipping.
What forms of payment do you accept?
We accept American Express, MasterCard, Discover, Visa, debit cards or regular account payments all through our payment gateway Stripe and PayPal.
How safe is it to shop at your store?
Our store uses Stripe as our main payment processor. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).
We also use PayPal as an alternative option for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available) so you can shop with ease knowing your information is secure.
Do I need a PayPal account to purchase from your store?
No, you are not required to have a PayPal account to make purchases from this store. However, if you already have a PayPal account feel free to use that as well.
The Item I want is out of stock, when will it be restocked?
All of our items are limited and some are very limited. Once they are gone, most likely they will never be made again.
I still have questions, who can I contact?
You can fill out our contact form, or email us at info@LuckieLosers.com